Home International organisation Quality standards for sharing economy and gigs coming soon: senior government officials

Quality standards for sharing economy and gigs coming soon: senior government officials


The Indian Bureau of Standards (IBS) is actively considering preparing standards on the shared economy, senior officials from the Department of Consumer Affairs have confirmed. They also said that the IBS is considering the adoption of standards published by the International Organization for Standardization (ISO) in India.

Over time, the standards will cover sectors such as food aggregators, taxi aggregators, e-health services and others. “It is planned to eventually cover all sectors such as food aggregators, taxi aggregators, e-health services, etc., in the future, but the following standard published by ISO/TC 324 is currently under consideration for adoption as an Indian standard,” the Department of Consumer Affairs said. Affairs Food and Public Distribution said in an email response to Business Standard.

The sharing economy mainly covers segments such as shared mobility (Ola/Uber), co-working (Awfis, WeWork), co-living (OYO, StanzaLiving, etc.), furniture rental (Furlenco, etc.). .).

ISO/TC 324 covers issues such as the quality of products and the time in which they are delivered, confidentiality guarantees, data protection breaches and unauthorized data sharing, issues related to fraud and scams and the difficulties associated with filing complaints and obtaining redress.

Who will benefit

  • Standards covering industries such as food aggregators, taxi aggregators, online healthcare services, etc.
  • The shared economy mainly covers shared mobility, co-working, co-living, furniture rental
  • The need for standardization comes from the growing number of complaints

When asked if India also makes contributions to ISO on publishing global standards, he said: “Under the business services section committee, SSD 09, a sub-committee on the Sharing Economy, namely the Sharing Economy Sub-Committee, SSD 09:2 was constituted with the following scope: standardization in the field of the sharing economy, and coordination with work of ISO/TC 324 – “Sharing economy” as a participating (P) member, including voting on ISO documents. »

The need for standardization also arises from the increasing number of complaints that the Ministry of Consumer Affairs has been receiving lately. Recently, the Ministry of Consumer Affairs announced that it will soon create a framework for the “right to repair” in India, for which it has set up an expert group.

According to a recent survey by LocalCirles on the need for improved after-sales services, it was found that 43% of Indian households surveyed had three or more devices at home that were less than five years old and needed service or repair. repairs. Some reasons why these products were not repaired were the inability of the brand to deliver and the high cost of maintenance or repair, among others.

“This is a positive decision. The standards are of great relevance, especially at this time. We have also intensified three recommendations from India from an international perspective. These include peak price caps , deterrence for drivers to cancel rides, and sanitation and disinfection of shared spaces that include shared taxis,” said Sachin Taparia, founder of LocalCircles.

He added: “We hope that these standards will not only apply in India, but that many foreign countries will also adopt them.”

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